Refund Policy

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This is the operational complement to Sections 4.5 and 5 of the Terms of Service. If there is any conflict, the Terms control.

1. Unused credit (self-serve)

Pre-funded credit that you haven't spent is refundable in full, for 30 days from the date of deposit, back to the original payment method. No reason required. You can initiate a refund from the console (Billing → Refund unused credit) or by emailing billing@voltai.one.

After 30 days, unused credit remains usable on your account indefinitely but is no longer refundable to cash. Credit is never forfeited simply because of time.

2. Integrity breach refund (contractual)

If we breach the integrity commitment in Section 4 of the Terms — that is, if we route a flagship model to a non-official upstream (4.1), rewrite requests or responses (4.2), or fail the daily parity benchmark for two consecutive days (4.3) — you are entitled to a full refund of the fees paid for the affected model during the failing billing period.

Procedure:

  1. We detect the breach (via our own monitoring or your report to integrity@voltai.one);
  2. We publish an incident report at /integrity/incidents within 72 hours;
  3. We identify affected accounts from per-call logs and credit the refund within one business dayof confirming the breach — no support ticket, no arbitration, no waiting period;
  4. If the original payment method is unavailable, we ACH or wire to a method you designate.

You do not waive this remedy by continuing to use the Service. It does not displace statutory rights you may have in your jurisdiction.

3. Parity eval: how “affected” is calculated

“Affected model during the failing billing period” means, for a given monthly billing period:

  • The sum of gateway fees plus upstream pass-through fees you paid for requests served by that model during the month in which the breach is detected;
  • Extended retroactively by up to 30 prior days if forensic analysis of the parity history shows the breach began earlier.

We don't refund requests to other, unaffected models in the same billing period. If a breach spans the boundary between months, we refund each affected month in full.

4. Enterprise SLA credits

Enterprise agreements may include additional SLA credits for availability, latency, or support response. Those are described in the signed order form and are stacked on top of the remedies in this Policy.

5. Chargebacks

Please contact us before filing a chargeback. Chargebacks are expensive for both parties and almost always resolvable by email in 24 hours. If you file a chargeback on a charge we would have refunded, we'll still refund you; we'll just ask you not to do it that way next time.

6. Questions

Billing and credit questions: billing@voltai.one. Integrity breaches: integrity@voltai.one.